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Tracking email opens and replies

Donna avatar
Written by Donna
Updated yesterday

Every email you send from Modash is tracked automatically. You'll know exactly who opened your message and who replied, so you can focus your energy on the creators who are genuinely interested. Stop guessing and start prioritising the conversations that matter.

How to check email opens

  1. Open the Email section in Modash.

  2. Go to the Sent tab to see all your outbound emails.

  3. Look for the eye icon next to each email. If the eye appears, the creator opened your message.

  4. Hover over the eye icon to see exactly when the email was opened.

  5. Click any conversation to view the full thread.

Pro tip: Open tracking works when creators load images in their email client. Some email providers block tracking pixels by default, so not every open will be recorded. If the eye icon doesn't appear, it doesn't necessarily mean they haven't read it.

When a creator replies to your email, their response appears in Modash and in your regular email inbox automatically. No manual syncing, no switching tabs - just open the conversation in Email and pick up right where you left off.

Using statuses to stay organised

You can add statuses to your conversations to track where things stand. Mark creators as interested, not interested, or any status that fits your workflow. Then filter by status in your Sent tab to instantly find the conversations that need your attention.

This is where email tracking gets really powerful. Combine open and reply data with statuses to build a clear picture of your pipeline. Creators who opened but haven't replied? Perfect candidates for a follow-up. Creators who replied with interest? Move them forward fast.

Email engagement on creator profiles

You can also see email tracking data directly on creator profiles in Manage. Open a creator's profile to see when they last opened an email from you and whether they've replied - right alongside their audience data and performance stats.

FAQs

  • Can I turn off email tracking?

    Email tracking is enabled by default, but you can disable it in your email settings if needed.

  • Will creators know I'm tracking opens?

    No. Email tracking uses standard methods that most email platforms use and isn't visible to recipients.

  • Can I see exactly when a creator opened my email?

    Yes. Hover over the eye icon beside any conversation to see timestamps for when emails were opened.

  • Do replies sync automatically?

    Yes. When a creator replies to your email, their response appears in Modash and in your regular email inbox automatically.

  • Why doesn't the eye icon appear on some emails?

    Some email clients block tracking pixels by default. This means the open won't be recorded, even if the creator read your email.

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